Welcome to AlcottHoldings! We are delighted to have you as a valued customer. Please take a moment to review our Shipping Policy to ensure a smooth and enjoyable shopping experience.

1. Processing Time:

• Orders are typically processed within 1-2 business days.
• Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and your location.
• You can view the shipping cost during the checkout process before completing your purchase.

3. Shipping Methods:

• We offer various shipping options to accommodate your needs, including standard and expedited services.
• Once your order is dispatched, you will receive a confirmation email with tracking information.

4. Estimated Delivery Times:

• Delivery times may vary based on your location and the shipping method chosen during checkout.
• Please refer to the estimated delivery times provided during the checkout process.

5. International Shipping:

• We proudly offer international shipping to many destinations.
• International customers are responsible for any customs duties or taxes imposed by their country.

6. Order Tracking:

• To track your order, please use the tracking number provided in the shipping confirmation email.
• If you have any issues with tracking your order, feel free to reach out to our customer support at support@AlcottHoldings.co.uk.

7. Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
• We are not responsible for orders delivered to incorrect or undeliverable addresses provided by the customer.

8. Delays and Exceptions:

• Occasionally, factors beyond our control may cause shipping delays.
• We appreciate your understanding in such situations, and our customer support team is here to assist you.

9. Contact Us:

• If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at support@AlcottHoldings.co.uk.

Thank you for choosing AlcottHoldings. We appreciate your business and strive to make your shopping experience as seamless as possible.