Effective Date: 25/01/2024

Thank you for choosing AlcottHoldings. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction with our Return and Refund Policy.

1. 30-Day Return Policy:

• AlcottHoldings offers a 30-day return policy from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

3. Initiating a Return:

• To initiate a return, please contact our customer support team at support@AlcottHoldings.co.uk. Provide your order number and details about the item you wish to return.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

5. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges:

• If you need to exchange an item, please contact our customer support for assistance. We will guide you through the process and ensure a smooth exchange.

7. Non-Refundable Items:

• Certain items are non-refundable, including gift cards and downloadable software.

8. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company. If the issue persists, contact us at support@AlcottHoldings.co.uk.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including any return shipping costs.

10. Contact Us:

• If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at support@AlcottHoldings.co.uk.

By making a purchase on AlcottHoldings, you acknowledge and agree to the terms of this Return and Refund Policy. We appreciate your trust in our commitment to ensuring your satisfaction with our products.